Terms and Conditions

1. Our Quotation

1.1 Our quotation, unless otherwise stated, does not include insurance, customs

duties, port charges including (but not limited to) demurrage, inspections,

or any fees, or taxes payable to government bodies or agencies.

1.2 Your quote

1.3 The Quote, unless otherwise stated, does not include customs

duties, inspections, and port charges including demurrage, or any

fees, or taxes payable to third parties or government bodies.

1.4 The Quote shall remain valid for 28 days from the date of issue.

1.5 Unless already included in the Quote, reasonable additional

charges will apply in the following circumstances:

1.5.1 Parking or other charges in order to undertake services on your

behalf;

1.5.2 Our costs change due to changes in taxation, freight, fuel, ferry or

toll charges beyond outside of our control;

1.5.3 The entrances or exits to premises, doorways, stairs, lifts or are

insufficient unimpeded movement of goods without equipment or

alteration;

1.5.4 The approach, road or drive is unsuitable for our vehicles to load

or unload within 20 meters of the doorway;

1.5.5 Delays or events outside RRG’s reasonable control that increase

or extend resources or time required to complete the work agreed;

or

1.5.6 Moving items from a loft.

1.6 You agree to pay any reasonable charges arising from the above

circumstances. Unless otherwise stated within your Quote. RRG

have the right to choose the method and route by which to carry

out the services to be provided under this agreement.

1.7 Services not included, unless otherwise agreed

1.8 Unless otherwise agreed, RRG will not:

1.8.1 Disconnect, reconnect, dismantle, or re-assemble

fixtures, appliances, fittings or other equipment.

1.8.2 Lay or take up any fitted floor coverings; or

1.8.3 Dismantle or assemble garden furniture and equipment including,

but not limited to: garden shelters, sheds, outdoor play

equipment, greenhouses and satellite dishes.

1.9 RRG staff are generally not authorized to carry out such work and

we recommend that you seek the services of a specialist for

assistance.

1.10 Your obligations

1.11 You are obliged to:

1.11.1 Provide RRG with correct and up to date contact address and

telephone number details.

1.11.2 Obtain, at your own expense, all documents, permits,

permissions, licenses, customs documents necessary for the

removal to be completed.

1.11.3 Be present, or represented by a person acting on your behalf,

throughout the collection and delivery of the goods by RRG;

1.11.4 Ensure any receipt or inventories provided by RRG is signed by

you or your authorized representative as confirmation of goods or

job completion;

1.11.5 Pay any parking or meter suspension charges incurred by RRG

in carrying out the agreed services;

1.11.6 Empty, defrost, clean, prepare adequately and stabilize all

appliances or electronic equipment prior to their removal. We

accept no liability for their contents;

1.11.7 Ensure all domestic and garden appliances such as washing

machines, dish washers, hose pipes, lawn mowers are clean and

dry and have no residual fluid remaining in them;

1.11.8 Arrange your own appropriate transport, storage or disposal of the

following goods which may present health and safety or fire risks:

• Any animals, plants, fish, birds or reptiles;

• Jewellery, watches, trinkets, precious stones or

metals, money, deeds, securities, stamps,

coins, or goods or collections of any similar

kind;

• Prohibited or stolen goods, drugs, potentially

dangerous, damaging or explosive items,

including gas bottles, aerosols, paints, firearms

and ammunition;

• Goods likely to encourage vermin or other pests

or to cause infestation or contamination;

• Perishable items; and

• Items requiring a controlled environment

1.11.9 Where appropriate, it is your responsibility to arrange adequate

marine/transit insurance cover for international removals; and

1.11.10 To insure your Goods against fire or explosion.

1.12 RRG will not be liable for any loss or damage, costs or additional

charges that may arise from your failure to discharge these

responsibilities.

1.13 Ownership of goods

1.14 By entering into this Agreement, you agree that:

1.15 The goods to be removed are your property and are free of any legal

charge

1.16 You have the authority to act on behalf of the owner to enter into this

agreement

1.17 You must notify us without undue delay of the name and address of

any person that, subsequent to this agreement enter into force,

obtains an interest in the goods.

1.18 You will provide a full indemnity and pay RRG in respect of any

damages or costs brought against us should it become apparent that

you do not have the appropriate authority or ownership of the goods.